International Workshop on Digital Technologies and the Knowledge Economy

I3E2020 cancellation update:

Further to discussion with the IFIP chair, the I3E 2020 conference event scheduled to take place in Skukuza, South Africa, was unfortunately cancelled due to the global COVID-19 pandemic and the consequential worldwide imposed travel restrictions and lock down. As per the options provided by Springer, the proceedings will still be published early in April 2020.


Please send refund requests with the appropriate banking details and delegate registration/reference number to  A cancellation fee of R1950.00 is payable per completed paid-in-full registration.  Refunds will be available and processed up until 31May 2021 as per the cancellation TCs available on the system generated invoice

Submission date: 15 November 2019 24 November 2019

Notification to authors: 20 December 2019

Final version submission: 7 January 2020

Early bird registration: 10 January 2020

International Workshop on Digital Technologies and the Knowledge Economy


Submission link:


Part of the IFIP Conference on e-Business, e-Services, and e-Society


The 19th IFIP Conference on e-Business, e-Services, and e-Society (6-8 April 2020 in Skukuza, Kruger National Park, South Africa) aims to bring together contributions from a variety of  perspectives, disciplines and communities for the advancement of knowledge regarding responsible design, implementation and use of information and communications technology.


Workshop short description and goals


Knowledge management (KM) has roots in a variety of disciplines, such as philosophy, psychology, social sciences, management sciences and computing.  KM not only includes the management of knowledge assets, but also the management of the processes that act upon the knowledge assets, such as developing knowledge, preserving knowledge, using knowledge and sharing knowledge. This involves the identification and analysis of available and required knowledge, and the subsequent planning and control of actions to develop knowledge assets so as to fulfil organisational objectives. In addition, KM capabilities and governance in the context of individual vs. institution or network must be considered as it takes KM beyond processes to e.g. the role of agency in knowledge work. Leveraging and preserving knowledge assets is then a knowledge capability amongst others. It is also about creating the environment and conditions for ‘knowledge’ – as sensemaking, decision making, the capacity to act,  innovation (as exaptation for instance), etc.


Today’s organisations are creating and leveraging knowledge, data and information at an unprecedented pace and the extraordinary growth in online information, including social media platforms. With the application of digital technologies and the proliferation of digital native enterprises, the application of digital technologies and digital transformation, the impact on KM in organisations is significant.


Furthermore, scholars highlighted the use of social media as a tool in multiple scenarios such as to predict crime incidents, natural disasters communication and in an educational environment. In these scenarios – of which some may be viral events – knowledge exchange becomes a critical success factor. The use of social media creates the opportunity to turn knowledge sharing from an intermittent, centralized knowledge management process to a continuous online knowledge conversation of strangers, unexpected interpretations and re-uses, and dynamic emergence.


The workshop aims to facilitate engagement between researchers and practitioners to discuss most recent empirical research, theoretical framing techniques, methods and approaches. The workshop will facilitate discussions on how a digital society can enable knowledge sharing, knowledge conversion and KM in organisations and communities. It will also create a platform for identifying the critical success factors in progressing towards a human-centered society that balances economic advancement, innovation, and resolution of social problems through the concepts of e-business, e-services and e-societies.


List of topics


  • Social media impact on knowledge management
  • Web 2.0 supported knowledge management
  • Social learning in the context of knowledge sharing
  • Organisational learning and knowledge enhancement
  • Innovation and the knowledge spiral, or other knowledge frameworks e.g. concept of knowledge centers / fusion
  • Knowledge conversion application (e.g. natural disasters, crime and security, education, etc.)
  • Knowledge visualisation as an organisational tool
  • Collaboration of human and machine for knowledge work
  • Online communities and networks: a knowledge perspective
  • New knowledge capabilities for institutions, communities and networks
  • Knowledge management and digital transformation
  • Digital knowledge ecosystems
  • Information systems security from a knowledge management perspective
  • Secure knowledge management – confidentiality, trust and privacy
  • Knowledge creation in digital and virtual teams
  • Knowledge ethics and knowledge citizenship in a digital age
  • The role of personal knowledge literacy
  • Integrating knowledge management systems into Enterprise Systems
  • KM-mediated data-based decision-making
  • The role of national and organisational culture on knowledge management


Organizers and chairs


Marié Hattingh, University of Pretoria, South Africa, 

Marianne Loock, University of South Africa, 

Hanlie Smuts, University of Pretoria, South Africa, 


Preliminary programme committee

Paula Kotzé, University of Pretoria, South Africa, 

Knut Hinkelmann, FHNW, Switzerland, 

Phil van Deventer, University of Pretoria, South Africa, 

Corne van Staden, UNISA, South Africa, 

Tendani Mawela, University of Pretoria, South Africa, 

Sam February (Dr), Accenture, South Africa, 

Rendani Kruger, University of Pretoria, South Africa, 

Karen Renaud, Abertay University, Scotland, 

Jacques Brosens, University of Pretoria, South Africa, 

Deonie Botha (Dr), Deloitte, South Africa, 

Sunet Eybers, University of Pretoria, South Africa, 

Judy van Biljon, UNISA, South Africa, 

Komla Pillay, University of Pretoria, South Africa, 

Douglas Parry, Stellenbosch University, South Africa, 

Elmi Bester, Knowledge Management South Africa, 


Submission and accepted papers information


Accepted papers will be included in a Springer proceedings. In the case that the workshop does not manage to attract a sufficient number of accepted papers (i.e. at least 3) it will be merged with other similar ones or be included in one of the main conference tracks. The dates for submission is 24

November 2019 and authors should be notified by 20 December 2019. Papers submitted to I3E2020 workshops need to follow the LNCS guidelines and be no longer than 12 pages. Please refer to the conference website: for detailed submission instructions.